KEY DUTIES & RESPONSIBILITIES:

Policy and Procedures

• Create comprehensive standardized procedures to meet business needs
• Support the business to document their working practices and processes that all employees will be held accountable and responsible for
• Act as the Subject Matter Expert (SME) on writing Policies and Procedures
• Applies the characteristics of business / technical writing skills
• Initiate and coordinate the regular review of the procedures
• Create workflows and other business insight documents upon request
• Facilitate regular monthly SME Forums
• Produce effective communications pertaining to material updates to the procedures to support the business needs
• Facilitate the resolution of Internal Audit & Management Assurance Program findings
• Assist departments in increasing efficiencies by participating in, and leading the development and implementation of, new processes, organizational strategies and/or processes, and TA-wide activities
• Lead efforts across various divisions to evaluate and evolve current processes to successfully meet the changing business needs

Project Support

• Act as the primary contact on behalf of the Business Documentation team
• Participate in regulatory, strategic and tactical projects as required to support team`s deliverables

Ongoing related responsibilities:

• Participate in/facilitate team/division meetings
• Plan, schedules and arrange own activities in accomplishing objectives
• Ability to exercise independent judgment consistent with department and corporate guidelines

Qualifications

EDUCATION and EXPERIENCE

Required:

• Minimum three years business experience
• Minimum two years participating in or managing small – medium initiatives
• Proven experience of business documentation creation
• Awareness of training methodology
• Strong PC knowledge including use of Microsoft Office products
• Ability to interact with and lead teams in a multi-site and cross-functional environment
• Strong time management skills and ability to handle multiple tasks
• Analytical, organizational, and administrative skills
• Strong decision making and customer service focus
• Ability to meet deadlines
• Strong attention to details and quality
• Ability to take initiative and work under pressure in a changing/growing environment
• Strong communication skills both verbal and written
• Fluent in written & spoken English

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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