Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The Credit Controller Representative III plays a key role within the Order to Cash (OTC) department by managing credit risk and driving the timely collection of outstanding receivables for customers across the North America region. Responsibilities include uploading invoices promptly to client portals for timely payments. Candidates with attention to detail and strong account reconciliation skills are welcome to apply! At Thermo Fisher Scientific, we strive for an inclusive, global environment that values the power of diverse talent, backgrounds and experiences, allowing us to foster an atmosphere where everyone feels like they belong and can thrive. When we treat each other with respect and support and work together in the spirit of our 4i Values of integrity, involvement, innovation, and intensity, we can make a difference in the world – resulting in successful outcomes for all.

Key Responsibilities

• Handle customers with a medium-complex portfolio to ensure compliance with payment terms and credit limits using ERP systems and the Order Release Portal.
• Perform risk assessments on new and existing accounts, providing recommendations on appropriate credit limits, risk categories, and credit terms.
• Assist the team in achieving annual collection targets and support credit risk assessments within our shared service center in Costa Rica.
• Track unapplied and unidentified payments, ensuring accurate allocation.
• Conduct financial statement analysis, issuing recommendations for credit line increases as appropriate.
• Coordinate the review and documentation of the "Credit Hold" process.
• Release orders on hold based on credit analysis of customer trade AR.
• Set up credit terms for new clients and handle requests for extended payment terms.
• Negotiate payment plans and collaborated closely effectively with customers and the commercial department.
• Identify and analyze credit and debit notes to ensure accurate account statements.
• Facilitate credit card payments with the corresponding department under supervisory approval.
• Handle the company's web billing systems and those of customers.
• Collaborate with customers to advance inquiries, provide updates, and prepare data for customers.
• Prepare statements and reports for the company accountant.
• Handle own email inbox with a sense of urgency and prioritize tasks efficiently.
• Advise the supervisor of un collectable accounts for further action with third-party collection agencies or the legal department.
• Participate in updating Job Aids and supporting documentation of processes.
• Find opportunities for improvements in execution and suggest solutions.
• Align with any other requests required by the company and implement to company ethics and integrity standards.

Minimum Requirements/Qualifications

• High School Diploma required
• Bachelor's degree in Accounting, Finance, Economics, Business Administration, Mathematics, or a related field preferred.
• Consistent record in a similar role.
• Previous work experience in Shared Service Centers.
• English proficiency at the B2 level or higher
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
• Experience with at least one ERP system (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).

Additional Desirable Requirements

• Experience in Cforia and/or Get Paid