About the Role:

Grade Level (for internal use):

12

The Team: You will be part of a world class Product Services & Engineering team architecting various solutions for business requirements within different product offerings of S&P Dow Jones, used by tens of thousands of users globally. The team is responsible for ensuring cloud solutions that deliver Greater Reliability & Resilience, High Performance, High Availability and Scalability. 

The Impact: You will utilize your technical knowledge and analytical skills in architecting and optimizing cloud infrastructure, standardizing technology stack for cloud & data centers, implementing cloud service catalog and service governance solutions, and driving implementation of our cloud first strategy and cloud adoption in partnership with development & business stakeholders.

What’s in it for you:

You will be part of a talented team of engineers in our Solutions Engineering team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. The Cloud  & Infrastructure Operations Lead will be responsible for supporting a large-scale deployment and all underlying systems related to supporting cloud computing workloads and IT project deployment. Ensuring application performance, uptime, and scale, while maintaining high standards for code quality and thoughtful design.  Assisting development teams with cloud adoption, coaching on best practices, and developing innovative cloud-based solutions.

Responsibilities:

• Contribute to the success of building and maintaining a world-class cloud infrastructure team, with key objectives in the area’s utilization, availability, capacity, scalability, and performance.
• Managing the BAU tasks and release tasks handled by the infrastructure team.
• Co-ordinate and carry out periodic system level checks that ensure operational readiness of our systems.
• Collaborating with other application and infrastructure service owners to ensure robust service delivery.
• Working with external partners, auditors and consultants on risk management and regulatory compliance projects.
• Lead and manage change management procedures for the infrastructure and conduct change impact review and analysis.
• Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations.
• Managing the ticketing system and change management process for the team.
• Provide input to change control implementations, backup and roll-back plans.
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Utilize and contribute to robust procedures and processes within the Infrastructure Operations team
• Identify and resolve problems with the services and support the resolution of problems in dependent services.
• Ensure group adherence to and help mature operational processes (ITIL) and compliance controls.
• Manage user access and provision entitlements across various Infrastructure components.
• Patch management and plan the schedule of patch deployment across various infrastructure services like OS patching, AWS services patching, network equipment patching etc.
• Vulnerability analyses and vulnerability management across OS and Cloud services, with ability to ensure the vulnerabilities are closed in a time bound manner.
• Lead problem resolution process to root cause, take initiative in identifying and fixing broken processes in the infrastructure environment.
• Adhere to compliance with all security controls and processes and adherence to security policies and standards.
• Generate Operations and Service metrics and develop dashboards for services and operational tasks undertaken by the team.
• Ensure strong collaboration across the board including internal and cross-divisional teams.

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience
• 12+ years of experience in Cloud (AWS)or Infrastructure Operations
• Worked on Infrastructure as code (IAC) projects using tools like Ansible, CloudFormation, Shell Scripting
• AWS Certification and RedHat Linux Certification preferred
• Experience with AWS managed services
• Experience in working in change and incident management and BAU tasks
• Experience in RedHat Linux scripting
• Able to work in a diverse team

Required Skills & Experience:

• Candidates should have a minimum of 12+ years industry experience in a cloud and IT Operations.
• Extensive problem solving and debugging skills
• Experience in providing services to agreed SLA’s and OLA’s.
• Experience with OS/Server Patching and experience in troubleshooting & supporting applications running on Linux.
• Experience in working with ServiceNow for Change Management, CMDB, Incidents and Tickets.
• Experienced in Problem and Incident Management supporting a large corporation
• Experience with working in an ITIL framework
• Administer AWS infrastructure including compute, network and storage resources.
• Provision compute instances in AWS and manage resource utilization.
• Experience with monitoring platforms and configuration management systems
• Engineer storage solutions, content replication, meet performance requirements.
• Deploy systems monitoring and reporting solutions.
• Participate in Risk Assessment reviews, audits.
• Maintain network diagrams, systems installation configuration & guides, support procedures and runbook.
• Respond to critical production issues and provide immediate workarounds to maintain business continuity.
• Infrastructure vuln management and remediation, OS, and cloud vulnerabilities.
• Excellent verbal and written communication skills.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

IFTECH202.2 - Middle Professional Tier II (EEO Job Group)