Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

This is an excellent opportunity for someone with customer support, supply chain, or order management experience who enjoys problem-solving, working with customers, and collaborating across international teams.

About the Role

As a Customer Support Analyst, you will play a key role in delivering excellent customer service and operational support. You will manage customer interactions, support manual order handling in SAP, coordinate delivery timelines, and help resolve technical and shipment-related inquiries.

You will work closely with customer support, technical support, and shipment support teams to ensure smooth communication and customer satisfaction.

Key Responsibilities

• Manage and process manual customer orders in SAP

• Respond to customer inquiries via phone and email in a timely and professional manner

• Support customers with order status, lead times, delivery updates, and shipment coordination

• Assist with technical customer support and issue resolution

• Collaborate with cross-functional teams to solve customer and operational issues

• Troubleshoot and escalate more complex cases when needed

• Maintain accurate customer records and documentation

• Build strong customer relationships and ensure high service quality

• Identify opportunities for process and service improvements

What We Are Looking For

• A few years of experience in customer support, supply chain, order management, or a similar field

• Fluent English and Polish (written and spoken) – mandatory

• Experience working with customers and managing customer relationships

• SAP knowledge is highly beneficial

• Strong communication and problem-solving skills

• Ability to work collaboratively in a team environment

• Customer-focused mindset with a proactive approach

What We Offer

• 12-month contract with an international and purpose-driven company

• Hybrid working model

  • First 3 months: full-time office presence in Strzelin

  • Afterwards: hybrid work arrangement

• Opportunity to work in a global environment with cross-functional teams

• Professional development and learning opportunities

• Supportive and collaborative workplace culture

Additional Information

We are ideally looking for someone who can join the team in July.

Please submit your application in English.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.