Posted:
1/5/2026, 6:09:14 PM
Location(s):
Telangana, India ⋅ Hyderabad, Telangana, India
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Implementation Manager -
Job Summary:
The Implementation Manager’s responsibility is to analyze, document, and deploy complex software/biller integrations to external customers. Implementation Managers must use skills such us project management as well as knowledge and professional experience of payments technology and regulations to complete all assigned integrations efficiently. The Implementation Manager role requires a combination of configuration knowledge, project management, technical analysis, QA, and client facing activities.
The working hours for this role will be between the hours of 8:00 AM and 5:00 PM EST.
Responsibilities:
Work with IT and product development to have a full understanding of the project
Complete internal and biller questionnaires of all configuration items
Perform configuration within the CRM
Work with billers (customer) to demo and review configurations
Ensure accuracy of items impacting payment transactions (invoice types, system
settings, terminal activation)
Submit integration coding forms within Jira
Submit bill presentment Jira
When required, develop and complete delivery / project plans
Execute delivery / project plan and all assigned tasks on time
Support customer QA and UAT
Maintain and support ongoing communication with stakeholders
Maintain an excellent relationship and open line of communication with IT, sales, billers, software partners and all members of the Operations team.
Coordinate all activities related to bringing a client live including IT, Marketing, software and printing partners, CS, training, and the biller (customer)
Required Knowledge and Skills:
Education and Experience:
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].
Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Website: https://engagesmart.com/
Headquarter Location: Braintree, Massachusetts, United States
Employee Count: 251-500
Year Founded: 2009
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Information Services ⋅ Information Technology ⋅ Service Industry ⋅ Software