• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”
• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
• Builds long-term customer relationships while meeting short-term objectives.
• Schedules and facilitates account business reviews and develop action plans to ensure joint account objectives are being met. 
• Understands the customer’s business and priorities
• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
• Coordinates and communicates strategic account activity and engages senior leadership sponsorship of customers, where appropriate.
• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success. 
• Maintains peer relationships in the field to share issues and ideas.
• Review monthly reports to ensure contract compliance and profitability.
• Utilize and apply customer profitability and pricing models to negotiate customer agreements.
• Sources new products and initiates product conversions. Looks for category penetration opportunities
• Participate in GPO/Customer annual conferences and Tradeshows
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.  
• Ability to multi-task, prioritize and be able to work independently or within a team environment.  
• Customer service and time management skills.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill at persuading others to change their minds or behavior.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Equipment / Tools / Technology:

• Desktop or Laptop computer
• Networked printer/copier/facsimile machine
• Microsoft Office products (Word, Excel, PowerPoint, Internet Explorer)
• Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
• Gordon Food Service Systems 

Education & Minimum Experience Requirements 

• High School Diploma (or equivalent) plus 5 or more years of experience in outside sales and customer partnering, 2 years in a leadership role, project management.

• Food service distribution experience is an asset

• Bachelor Degree in sales, marketing or related field  preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted.   Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.  All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.