Scheduled Hours

40

Position Summary

The Director, IT Governance, Portfolio, Capacity & Demand Management, will be a key member of the WashU IT PPMO leadership team. As a member of the leadership team, this position will be accountable for development of strategy, cross functional team collaboration, continuous innovation, and supporting the operational needs of the organization for IT Governance, strategic portfolio alignment, demand for IT services and support, and capacity planning and forecasting. This critical role will work collaboratively across WashU IT and its Distributed IT partners to ensure demand for IT projects and services is captured through IT governance processes, resulting projects are captured and prioritized in the IT project portfolio, and required resources are strategically allocated and forecasted. Utilizing a Center of Excellence (CoE) approach, this Director will drive effective data driven decision making in the organization, moving our team, from diagnostic to leveraging advanced scenario planning and predictive analytics capabilities, promoting a digital culture and ensuring a robust data management strategy to sustain the health of the planning environment.

Job Description

Practice Framework, Tools and Processes

• Establish and utilize standard capacity and demand management processes and procedures to forecast, plan for and manage the demand for WashU IT resources and services.
• Lead the socialization of processes and procedures to capture business demand through the intake of ideas and project proposals.
• Collaborate with WashU IT department leaders in the development of project proposals and submission for governance review, from idea to proposal, through the funding approval process.
• Collaborate with IT Governance Committee Chairs, Subcommittee Chairs, WU IT Leadership, and Program Managers to develop, implement, and report on project prioritization through IT Governance processes and procedures.
• Establish and monitor Service-Level Agreements (SLAs) for all intake processes.
• Provide visibility into demand against current capacity for governance domains.
• Lead the development and execution of a strategic roadmap for tools and processes to support governance, portfolio, demand, and capacity management.
• Provide visibility for senior management into effectiveness of IT processes and tools.
• Perform process maturity assessments regularly to gauge success of the IT Governance, Portfolio Management, and Capacity/Demand Management team.
• Ensure responsiveness to our governance chairs and committee members.
• Provide recommendations and alternatives to drive active engagement and participation in committee meetings.

 

Data and Analytics

• Lead the development of domain and department-level dashboards including intake, demand, capacity, resource allocation, and strategic roadmaps.
• Provide analysis of portfolio, capacity, and demand data to support strategic decision making of the WashU IT Senior Leadership Team.
• Collaborate with the Senior Director, WU IT PPMO and other WU IT leaders to ensure demand for Business Analysts, Project, and Program Managers are monitored and reflected in Capacity and Demand reporting.
• Support the development of program and department specific reports and dashboards.
• Enhance tools as needed to incorporate new/improved metrics.
• Establish and facilitate monthly global demand management reviews.

 

Leadership

• Participate in strategic planning for the department.
• Lead strategic planning for IT Governance, Portfolio, Demand, and Capacity management.
• Ensure adherence of services to departmental and university service standards.
• Act as a source of direction, training and guidance for less experienced staff.
• Lead recruiting and staff supervision: set expectations, monitor progress and provide formal and informal feedback.
• Provide guidance for professional development.

 

Manage Vendors and External Service Providers within Span of Control

 

Perform Other Duties as Required

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or a table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Leading One Or More Project Portfolio Management Office Functions Including Governance, Portfolio Management, Capacity Management Or Demand Management (7 Years)

Skills:

Data-Driven Decision Making

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Master's degree

Certifications:

ITIL Foundations - Center for the Application of Information Technology, Project Management Professional (PMP) - Project Management Institute (PMI)

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Action Planning, Adaptability, Adaptable to New Technologies, Business, Business Analysis, Clinical Support, Communication, Deadline Management, Higher Education Technology, Information Systems, Interact with All Levels of Management, Matrix Management, Oral Communications, Prioritization, Resource Planning, Service Implementation, System Completion, Time Management, Working Independently, Workload Prioritization, Written Communication

Grade

G17

Salary Range

$110,300.00 - $194,200.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.