Project Role : Network Operations Representative
Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization.
Must have skills : Configuration Database & CI Management
Good to have skills : ServiceNow Configuration Management Database (CMDB)
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education

Summary: As a Configuration Database & CI Management specialist in the Infrastructure Technology Support team, you will be responsible for designing specialist solutions in line with business needs. Your typical day will involve acting as a service fulfillment and program SME, tracking and reporting performance measurements and SLAs of service fulfillment teams to the client, and delivering business value to the project while working with clients on performance and process optimization. Key Responsibilities: - 1. Asset and CMDB Updates. 2. Service request management for IMAC tickets. 3. Discovery and Asset inventory reconciliation. 4. Gap analysis and reporting. 5. Scheduled Reporting. 6. Maintain currency on policy and process documents. 7. Track lease and warranty data in support of refresh as well as end of life processes. Technical Experience: - Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera Professional Attributes: - 1. Minimum 4 plus years of experience ServiceNow. 2. Minimum 5 plus years of experience in IT asset / CMDB management. 3. Excellent written and oral communication skills Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hours

Graduate with 15 years of education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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