Calling all greeters, crowd-pleasers, and anyone else who takes pride in providing world-class service! Warby Parker is on the lookout for a Workplace Experience Coordinator to join our New York City headquarters. Our office is always abuzz with visitors, including customers, messengers, job seekers, and our spirited team. Amidst all the bustle, our ideal candidates can remain upbeat, confident, and organized, to ensure that every guest and employee’s experience is nothing short of wonderful. Up for the task? Keep reading!

Location expectations:

This role requires being in-office five days a week from 9 a.m.–6 p.m. ET on Tuesdays, Wednesdays, and Thursdays, and 9 a.m.–5 p.m. ET on Mondays and Fridays

What you’ll do:

• 80% of the role is focused on front desk coordination
• Serve as the receptionist for our New York City headquarters
• Coordinate office visits for customers, candidates, vendors, and VIPs alike—only you can make a visit to our office feel like a uniquely Warby Parker experience 
• Assist our on-site retail showroom by providing exemplary customer service and making sure customers and eye exam patients feel welcome in our space 
• Act as a point person for mail, deliveries, messenger requests, and outbound packages of all shapes and sizes, making sure they arrive safely and make it into the right hands
• Assist with our office’s catered lunches, weekly All Hands meeting breakfasts, and other meals for the team
• Help with ad hoc administrative tasks as they pop up (e.g., booking conference rooms, looking into event venues, supporting executive and external meetings, coordinating schedules, etc.)
• Draft regular communications to inform employees of events or planned maintenence 
• Support our office operations, including employee support tickets, office safety, office repairs and construction, and other operational tasks that support a smooth-running workplace

• 20% of this role is focused on Employee Experience program coordination
• Contribute to a variety of employee-facing initiatives, such as new hire orientation, anniversary gifting, company-recognition programs, and more!
• Be a key player in the planning and support of office events like seasonal parties, photo shoots, filming, and holiday meals
• Help champion company culture, constantly pushing the envelope so Warby Parker continues to be one of the best places to work
• Support exciting and meaningful employee events and programs in line with our core values—specifically to increase engagement, belonging, and wellbeing

Who you are: 

• Backed by 1+ years of experience in reception, HR, events, retail, facilities, or another people-focused role 
• Detail-oriented and meticulous—you wrote the manual on organization
• A strong collaborator who’s comfortable working with people of all skill sets and specialties—including executives and VIPs
• A motivated self-starter with a no-task-too-small approach
• Excited by and able to manage multiple tasks and priorities with competing urgency and timelines 
• Comfortable with public speaking, content creation, and stakeholder communication
• Comfortable working in G Suite and learning new softwares as necessary
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)