At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Overview:

Under the supervision of the Sr. Manager, Service Operations, the Provider Ambassador serves as a liaison between Signify Health and our provider network.  Primary responsibilities include:

• Relationship Management: Cultivating and maintaining positive relationships with healthcare providers, fostering collaboration and partnership.

• Issue Resolution: Addressing concerns and issues raised by providers, working closely with internal teams to resolve problems promptly and efficiently.

• Communication: Facilitating clear communication between the Signify Health and providers, disseminating important updates, policies, and relevant information.

• Safety Champion: Serves as a vital component in responding, documenting and escalating safety incidents. Must be able to use critical thinking and judgment to properly follow the safety incidents protocols 

• Advocacy: Advocating for providers' needs within the organization, ensuring their perspectives are considered in decision-making processes.

• Quality Improvement: Collaborating with providers to identify areas of improvement in service delivery, patient care, and overall operational efficiency.

• Data Analysis: Analyzing data related to provider feedback, complaint trends to identify  areas for improvement.

• Collaboration: Collaborating with internal departments such as Network Support, Mobile, Education,  marketing, operations to ensure seamless coordination and support for providers.

• Networking: Actively participating in industry events, conferences, and networking opportunities to expand the organization's provider network.

• Compliance: Ensuring that providers adhere to regulatory requirements and organizational policies, providing necessary guidance and support.

Overall, a Provider Ambassador plays a crucial role in enhancing relationships, improving communication, and ensuring the overall satisfaction of Signify Health providers. 

 

Other expected duties:

• Meet key performance indicators (KPIs) that measure and enhance the team's efficiency and effectiveness in addressing provider concerns.

• Conduct regular connection points with providers as established by the department

• Act as a representative for the Provider Resolution Team internally and externally, collaborating with other departments to ensure a cohesive and streamlined approach.

• Advocate on behalf of providers based on valuable feedback, working to address concerns and improve overall satisfaction.

• Follow the escalation process, ensuring timely and effective resolution of issues that may impact the delivery of care to members.

• Other duties as assigned based on business needs

Qualifications:

• Bachelor's degree in a relevant field; advanced degree preferred.

• Proven experience in a managerial role, with a focus on customer service, provider relations, or a related area.

• Strong analytical and problem-solving skills, with the ability to develop and implement performance metrics.

• Excellent communication and interpersonal skills, with the ability to represent the team both internally and externally.

• Familiarity with healthcare provider relationships and understanding of industry dynamics.

• Demonstrated ability to advocate on behalf of stakeholders and drive positive outcomes.

• Experience in developing and managing programs to enhance stakeholder engagement.

Attributes:

• Strategic Thinking: Capable of developing and executing strategies that align with organizational objectives.

• Collaboration: Works effectively with cross-functional teams to achieve common goals.

• Adaptability: Adapts to changing priorities and environments with a solutions-oriented mindset.

• Results-Driven: Focuses on achieving measurable and impactful outcomes.

Education/Licensing Requirements: 

• Bachelor’s Degree preferred

Experience Requirements:

•  At least 3 years successful professional work experience, with solid time in customer services, preferably in healthcare settings

•  Prior experience in a Signify Health Department strongly preferred 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.