Job Details

Serves as the dedicated liaison for patient access improvements and workflow education as it relates to ambulatory access and patient partnership at the local practice level. Partners closely with department leadership to promote and accelerate enterprise access goals. Works closely with EMR Operations and administrators to facilitate implementation of access workflows and education. Recognizes and alerts opportunities for improvement and assists in determining countermeasures.

Job Description

• Coordinates patient access by assisting with appointment scheduling across entire enterprise, escalating issues, and advocating for patients.
• Serves as team member to support strategic plans, goals, and strategies with particular emphasis on patient access and patient partnership.
• Analyzes access data and provides updates/reports as well as trends noted on tracking of referral and access data to practice leadership.
• Maintains focus on attaining productivity standards and recommends innovative approaches for enhancing performance and productivity.
• Participates in the training and orientation of new colleagues as well as re-education for practice support.
• Serves as subject matter expert for access improvements, data tracking, and standard work.
• Works closely with ED clinicians and monitors patient lists to provide comprehensive care coordination for patients prior to leaving the Emergency Department.
• Works closely with hospital colleagues and monitors discharge reports to provide comprehensive care coordination for patients prior to being discharged from the inpatient units.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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