We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote

About the role:

Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

Responsibilities:

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.