JOB DESCRIPTION:

• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. 

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 

• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas. 

• Maintain detailed and current knowledge of the company's products and services. 

• Analyze customer service needs for communication to service and technical departments. 

• Requires ability to navigate a computerized data entry system or other relevant applications. 

• Technical Diploma (± 12 years) 

• Minimum 2 years  

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

HF Heart Failure

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)