To be responsible for the handling of all intercompany service-related themes and provide the best possible quality of service to internal customer, maintaining the plant target delivery performance. 

To generate a reliable intercompany demand outlook within a rolling 12-month time-period, allowing MRP controllers to generate production plans and reliable material requirements to BorgWarner vendors and provide an input for investment planning. To analyse and reconcile demand fluctuation. 

To keep customer master data and customer pricing up-to-date.

Ensure this is achieved whilst considering the legal requirements and the expectations of the customer. 

End-to-end responsibility of customer account, to meet the key performance indicators – customer rating, delivery performance on time in full, sales ledger open items, forecast accuracy

Overall aim

• Work closely with intercompany colleagues to generate reliable 12 month rolling demand for Bradford plant
• Create and chase backlog recovery plans, phase-in/phase out plans, trigger escalation process
• Analysis of intercompany delivery performance including defining and tracking of countermeasures
• Ensuring timely deliveries and sending of incoming goods EDI data in close cooperation with the Shipping department.

Customer Master Data Administration

Processing of sales view customer master data creation and change requests (such as updates incoterms, currency, address, unloading point) Processing of price master change requests Updating of customer material- BorgWarner material matrix Verification of VAT and incoterms

Demand planning

• Intercompany order cleansing (cumulative quantity discrepancies, red iDocs, closing of complete orders) and analysis (volume, frequency, variation, frozen zone, forecast zone)
• Review of intercompany forecast provided on engine cluster level and extrapolating to Bradford material planning level and material groupings
• Based on intercompany demand analysis, periodic review with receiving plant to ensure 12 months rolling reliable demand
• Monthly demand validation and backlog planning, smoothen demand for production.
• Work with receiving plant to define logistics loops, inventory holding, packaging in order to find an optimal model for BorgWarner.
• Participation in internal projects, demand capacity check meetings, forecast meetings

Delivery date tracking / Escalation

• Proactive delivery date monitoring based on intercompany orders and stock situation
• Considering alternatives in case of non-availability
• Input for prioritization of o production sequences on bottleneck machines
• Initiate a Concern Report in case of line stoppage
• Trigger and participation in escalation process
• Timely escalation of supply shortages

Sales order processing and customer administration

• Daily monitoring of incoming orders / delivery schedules (EDI, e-mail)
• Checking and adjusting of EDI errors and cumulative quantity errors
• Creation of free-of-charge shipment sales orders
• Creation of new orders (single sales orders or scheduling agreements)
• Review of parts availability check and follow-up on backlog parts
• Consideration of customer-specific requirements
• Creation and communication of phase-in ramp up plan, enter demand planning in system for ramp up
• Close coordination with receiving plant, supply chain and production for phase-out management, surveillance of final production quantities and triggering of obsolescence process
• Review of backlog orders and submission of delivery date confirmation to customer
• Monitoring and processing of schedule changes, reconciliation of demand fluctuations with customer
• Input of filtered demand into ERP system ready to be used by production planning
• Intercompany negotiation for logistics-related topics (maintaining sales informed)
• Coordination of changes in routes and customer forwarders, customer consignment inventory accuracy, packaging issues
• Work with accounts receivable to resolve intercompany payment issues such as credit notes, debit notes, payment queries, invoice queries
• Support Customer planning for matching of customer self-billing invoices to BorgWarner invoices, deductions

Customer portals and ratings

• Support customer planning with customer portal work as required

Customer consignment processing

• Support customer planning with customer consignment processing as required

Premium freight processing

• Analysis of intercompany fluctuations (short-term increase / delivery date shifts) for the purpose of reimbursement
• Supporting Shipping for negotiating the requirement for special transport with customer
• Support shipping with the premium freight process and maintain the customer informed of freight status at regular intervals until arrived at destination.

Complaints processing

• Support supply chain with complaints processing

KPIs:

• Customer satisfaction (delivery performance from customer portal)
• Plant Delivery performance
• Demand forecast accuracy
• Special freight
• Sales ledger open items

Internal Use Only: Salary

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