Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for product management activities for small business products. Serves as a major resource to marketing, sales, operations, and sales engineering, assisting them in the resolution of complex problems or leading them on larger projects. Subject Matter Expert, leading cross-functional teams to operationalize new product features as well as support existing product lifecycle initiatives across all small business segments and verticals. Coordinates among a wide range of internal and external resources to ensure that products get to market per specifications, within budget, and on schedule. Develops strategies, processes and procedures to drive department efficiencies and assists in the development of, and meeting of, departmental budget. Product portfolio includes coax internet, voice, video, security, WiFi, LTE backup, and the digital product experience and other products as necessary.

Job Description

Core Responsibilities

• Acts as the SME/Owner of respective projects in the SB product portfolio, representing Division and Region points of view with clear, concise, and accurate information sharing
• Conduct proactive product and feature analysis to identify product performance issues/opportunities that support the strategic plan and drive revenue and subscriber growth.
• Partner with Division Project Management Organization (DPMO) in developing timelines and tracking new product/feature/initiative launches and leading project management on functionally managed projects
• Support product initiatives end-to-end and post-launch success tracking, metrics, and best practice sharing.
• Oversees and facilitates consistent matrixed communications (HQ, Division, Region) to drive projects forward and create product fluency from Frontline to Senior Executive levels
• Utilize depth of knowledge and experience to go ‘wide and deep' to avoid rework.
• Must demonstrate prior experience to pivot from macro and strategic thinking to having intimate product/project knowledge.
• Must meet and manage multiple deadlines and projects in a fast-paced environment.
• Strong organizational skills: ability to work independently, build relationships, show thought leadership
• Collaborates with cross-functional teams to launch new services, features, and enhancements on time and within budget.
• Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets. Evaluates technologies. Develop detailed product features and requirements and develop implementation plans.
• Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies
• The product planning and scheduling process is directed according to sales volume, inventory requirements, and materials availability.
• Establishes and implements policies and procedures needed to achieve goals.
• Manages, gathers, and analyzes competitive intelligence data for product lines.
• Provides product support and documentation and develops product materials.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

Primary Location Pay Range: $122,166.03 - $183,249.04

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree (Required), Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.