Work Flexibility: Hybrid
The mission of the Q&R Senior Specialist is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.
Who we need:
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
What you will do:
- Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies
- Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity
- Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction
- Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors
- Proactively participate in daily huddles
- Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other
- Actively participate in process improvements and various transversal projects
What you will need:
Required:
Fluency in English is mandatory, German nice to have
- Minimum 1 year of relevant working experience in Accounts Payable or Accounting
- Familiar with ERP systems, Accounting and Customer Service
- Degree in Finance, Accounting or related field
Preferred:
- Experience in a multinational or shared service center
Travel Percentage: 10%