Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Supervisor role in the Enrollment Operations department, plays a critical role in working with our Medicare Part D and C members to perform enrollment activities related to address changes. Interfacing with individual plan members the position will work in accordance with Center for the Medicare/Medicaid Services (CMS) guidelines to ensure regulatory compliance. This position requires a strong focus around accurate and timely processing of address change tasks by the enrollment team as well as the system.  In the Enrollment Operations department, you will be responsible for leading a team of Enrollment processors.   You will ensure accurate and timely processing of all enrollment functions.   

Required Qualifications

• Hybrid work Model 3 days in office require
• At least 3 years experience
• Hold staff accountable for meeting individual productivity/quality goals.
• Achieve productivity savings and drive operational efficiencies.
• Inventory management
• Accurately and timely processing of enrollment tasks to ensure members needs are met.
• Nurture a culture of compliance. Achieve successful OMT results (95% combined).  
• Always conduct research, timelines, options, communication, and end results with our members at the forefront of what we do and why we are here.
• Determine opportunities for possible automation to improve timeliness of metrics, and to enhance member experience.
• Focus on gaining efficiencies through integration (SSIC/AET), migrations, automation and process improvement activities while continuing to focus on best-in-class member and/or stakeholder experience. 
• Ensure our people, processes, and technology enable our strategy. 
• Push needed changes to enrollment systems to ensure efficient and accurate processing of enrollment tasks. 

Preferred Qualifications

• Attention to detail and accuracy.
• Problem solving skills.
• Analytical skills.
• Strong leadership skills.
• Strong verbal and written communication skills.
• Takes personal accountability for results
• Providing solutions to customer needs
• Leveraging technology
• Communicating for impact
• Working across boundaries
• Demonstrating business and industry accumen

Education
High School Diploma or GED

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/06/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.