Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Project Management Office (PMO) Mobilization & Run
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Engage in basic and intermediate level troubleshooting for hardware and software issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Project Management Office (PMO) Mobilization & Run.
- Strong understanding of technical support processes and methodologies.
- Experience with troubleshooting server and network issues.
- Familiarity with various operating systems and software solutions.
- Ability to work collaboratively in a team environment.

Additional Information:
- The candidate should have minimum 8 years of experience in Project Management Office (PMO) Mobilization & Run.
- This position is based at our Ahmedabad office.
- A 15 years full time education is required.
Expertise in below:
Onboarding /Offboarding, Access Management
Headcount Reporting
Timesheet defaulter chasing and reporting.
RAIDs tracking and monitoring.
End User Jira, Confluence users – Tool updates, design queries in Jira, export reports etc
Shared Mailbox Management
Resource Management
Contract Management
Invoicing
Audit
Time sheet management
Project Planning
E2E Program & Project Management – Both Agile and waterfall
Portfolio, Program & Project Delivery, Risk, Stakeholder, Performance, Change and Resource Management
Coaching and mentoring
Conflict resolution
Strong facilitation skills
JIRA, Confluence, Clarity

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.