The Service Associate is an entry-level position responsible for executing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi’s policies and guidelines.

Duties & Responsibilities

• Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques
• Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
• Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Actively endorsing the bank's products and services
• Responsible for daily bank operations and security procedures related to branch functions.

Qualifications:

• A recognized Diploma or Degree in Banking & Finance, Business Administration, Accountancy or equivalent.
• Minimum 2 years of relevant experience in the banking industry.
• Good analytical and problem solving skills.
• Meticulous, with a keen eye for detail
• Relevant customer service experience in a financial institution
• Customer-oriented with strong interpersonal and communications skills
• A team player who thrives in a fast-paced and dynamic retail banking environment
• A self-starter who can work independently and under minimal supervision

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.