Posted:
12/17/2025, 4:00:00 PM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
We are seeking an experienced Field Service Engineer to support the installation, commissioning, maintenance, and troubleshooting of large power capacity motors and generators at customer sites. This role plays a critical part in ensuring equipment reliability, operational excellence, and customer satisfaction across onshore and offshore locations.
You will act as the primary technical interface with customers, delivering high-quality field services in accordance with GE Vernova standards, while maintaining the highest levels of safety, quality, and professionalism. The role involves extensive travel (over 90%), both domestically and internationally.
Customer & Field Service Execution
Serve as the main on-site technical point of contact for customers
Deliver maintenance, repair, refurbishment, commissioning, and troubleshooting services
Build strong customer relationships and handle technical discussions at peer and senior management levels
Equipment Coverage
Commissioning & Site Services
Pre-commissioning and commissioning activities, including setup, testing, and performance verification
Field troubleshooting, fault diagnosis, and corrective actions
Service overhauls and major maintenance interventions
Testing & Inspection
Electrical testing: insulation resistance, polarization index, winding resistance, and related diagnostics
On-site parts replacement, testing, and validation
Problem Solving & Technical Leadership
Identify technical issues and perform root cause analysis
Propose and implement corrective and preventive actions
Provide on-site technical guidance, supervision, and customer training
Service Readiness & Coordination
Prepare material and tooling lists for service execution
Ensure availability and quality of parts and equipment
Coordinate with internal teams including engineering, quality, and sales
Documentation & Reporting
Accurately document all site activities and service reports
Complete safety updates, installation checklists, and commissioning documentation
Support quality teams with failure analysis and trend identification
Provide timely reporting to management on safety, project status, and technical risks
Act as technical authority supporting bids, proposals, and service opportunities
Safety, Quality & Compliance
Execute all work in strict compliance with EHS policies and site-specific safety rules
Promote a strong safety culture and continuous improvement mindset
Ensure personal accountability for quality of work and operational excellence
Bachelor’s or Master’s degree in Electrical Engineering or a related discipline
Proven hands-on experience with motors and generators, preferably in field service environments
Strong knowledge of rotating equipment diagnostics and maintenance practices
Proficiency with service management systems, digital tools, and reporting platforms
Willingness and ability to travel extensively (90%+), including offshore and marine environments
Comfortable working aboard vessels and remaining offshore for defined durations
Excellent problem-solving and analytical skills
Strong customer engagement and communication abilities
Ability to work independently within defined operational frameworks
Capable of making sound technical decisions in moderately complex scenarios
High level of professionalism, ethics, and accountability
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
Relocation Assistance Provided: No
Website: https://www.gevernova.com/
Headquarter Location: Boston, Massachusetts, United States
Employee Count: 10001+
Year Founded: 2021
IPO Status: Public
Last Funding Type: Grant
Industries: Energy ⋅ Energy Efficiency ⋅ Sustainability