Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Main responsibilities :

Education/Experience Requirements:

• Diploma in IT / Information Technology discipline or equivalent
• At Least 2 years of related IT experience in supporting 100 users in MNC/bank environment
• ITIL certification preferred.

Key Skills:

• Pro-active individual with customer centric
• Able to face users/department head confidently
• M365 and Windows 11 operating system and hardware understanding
• Enthusiastic in learning new technologies and contribute for team success
• Team player with good communication with the team members
• Good tracking and follow up skill
• Fast learner

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, video conferencing support.
• L2 troubleshooting for bank user’s applications
• Perform laptop/desktop refresh and IMAC service request within SLA and perform asset tracking.
• Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.).
• Perform daily health check and support for the meeting room’s system
• ServiceNow ticket review, pickup and update
• With initiative and feedback business and technical challenges
• Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date to the ticket status
• Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed

Technical/Functional Competencies:

• In-depth understanding of MS Windows 11, iPhone and iPad OS
• Knowledge of Microsoft office application such as M365
• Knowledge of Microsoft Azure, Active Directory, M365 and Windows Server, DHCP, DNS, defender, endpoints encryption, PC hardware and software, basic knowledge of Windows networking and printer
• Knowledge & experience supporting Audio & Video Meeting room equipment’s such as Microsoft Team, etc.
• Ability to prioritize action & multi-task in a fast-paced/demanding environment.
• Strong analytical & problem-solving using knowledge base
• Strong interpersonal/relationship-building skills & customer service values/practices.
• Excellent communication skills (written and verbal), capable of bridging the gap between technology and business functions. Ability to create technical documentation
• Willingness to accept additional responsibilities.
• Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills
• Ability to work effectively in a team with minimal supervision
• Ability to quickly absorb and retain information keen attention to detail
• Must be a highly motivated individual that can work as part of a team to accomplish goals
• Able to focus and answer questions precisely

Support timing:

• Shifts: 8 am to 5 pm or 10 am to 7 pm Mon to Fri. Rotate shifts with team members
• Available for weekend and after office hour support incident and system healthcheck

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.