Do you want to design payments GTM for a massive segment of small businesses?

Then Jobber might be the place for you! We’re looking for a Senior Manager Payments GTM Operations and Strategy to be part of our growing Fintech team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it’s helping small businesses get paid, offering financing to their customers, or accessing capital to invest in growth – we believe small business owners should have seamless access to financial tools that allow them to thrive.

Reporting to our Vice President, Fintech -this is a first-of-its-kind role at Jobber—establishing and leading Payments GTM Operations as a new function within the business. This role requires a strategic, hands on leader who can design and build new GTM programs and processes. You will bring together all teams that contribute to payments GTM - Product, Sales, Marketing, Customer Success, Risk, Revops, Analytics - to create a powerful, scalable machine. You will report directly to the VP & GM, Payments and Fintech. 

The role:

Your key objectives in this role will be twofold: help customers discover and realize value from using our payments and broader financial services tools while accelerating revenue growth for Jobber.

As the Senior Manager, Payments GTM Operations and Strategy, you will identify opportunities, and design and execute on strategic programs / initiatives to drive adoption and usage of Jobber's payments and broader financial services functionality.

The Senior Manager, Payments GTM Operations and Strategy will: 

• Re-imagining the end-to-end customer journey and the underlying GTM processes, in close collaboration with cross-functional partners. 
• Experimenting with a range of actions (e.g. incentives) to drive payments adoption and usage, rapidly iterating based on results.
• Setting performance metrics for GTM efforts overall, specific programs / initiatives, and relevant cross-functional teams. 
• Recommending optimizations for customer facing teams. 
• Establishing close working relationships with cross-functional teams such as Product, Sales, Customer Success, Marketing and Analytics. 
• Relying heavily on data and qualitative insights to guide programs / initiatives from opportunity identification through to impact measurement. 
• Staying ahead of industry trends and the broader competitive landscape.  

To be successful, you’ll need: 

• Operating and strategy experience, ideally a mix of both:
• Operating experience - identifying opportunities and mobilizing others to ultimately drive change and results, such as in Revenue Operations, GTM Operations, Strategy & Operations, Product Commercialization, GM or Founder roles - ideally at a rapidly scaling SaaS or fintech company 
• Strategy experience - Management Consulting, Venture Capital, Strategy & Operations, or other roles acting as a strategic partner to senior leaders making data-driven decisions 
• Deep understanding of payments and financial services business models, metrics, and growth strategies is highly desirable, particularly financial services for small businesses.
• Strong data-driven mindset—able to use analytics to measure impact, drive decision-making, and optimize performance.
• Experience using languages such as SQL to manipulate large data sets is a plus, but not required.
• Exceptional communication and stakeholder management skills, with experience working cross-functionally with Sales, Marketing and Product.
• Demonstrated ability to design and implement scalable operational processes that enhance efficiency and ultimately drive growth.
• Passion for helping small businesses succeed through innovative financial solutions.
• A curious mind and a growth mindset. You are a scrappy learner who can quickly become an expert and build new capabilities.
• A proactive drive to solve problems. You are capable of bringing structure to ambiguous problems, corralling resources, and delivering results.
• A preference for working in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day.