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Job Title: Corporate Receptionist, UMCP
Location: Corporate Building (City Bank)

Job Summary:
The Receptionist plays a crucial role in ensuring smooth clinic operations. They are the first point of contact for patients and visitors, providing exceptional customer service. The Receptionist manages appointments, handles insurance claims, and maintains accurate patient records. Additionally, they perform administrative tasks such as data entry, word processing, and filing.

Reports to: Chief Operating Officer

Job Specific Responsibilities
Daily assignments may include but are not limited to:
· First Point of Contact: Greet and direct visitors, clients, and employees in a professional and friendly manner, creating a welcoming atmosphere.
· Phone Management: Answer, screen, and forward incoming phone calls promptly and professionally, taking messages when necessary.
· Appointment Scheduling: Manage appointment calendars, coordinate meeting room bookings, and ensure all parties are informed and prepared for meetings.
· Administrative Support: Provide general administrative assistance, including filing, typing, copying, and managing correspondence (letters, emails, packages).
· Office Management: Maintain the reception area, ensuring it is clean, organized, and presentable. Manage office supplies and inventory, placing orders as needed.
· Customer Service: Handle customer inquiries and complaints, acting as a liaison between clients and relevant departments to ensure satisfaction.
· Communication Facilitation: Coordinate communication between departments, ensuring smooth operations and effective information flow within the organization.

Education and Experience
· High school diploma or equivalent.
· Previous experience in a medical office or customer service role preferred.

Required Licensures/Certifications/Registrations N/A

Skills and Abilities
· Excellent communication skills and pleasant demeanor.
· Proficient in using scheduling software and basic office applications.
· Attention to detail and accuracy in managing patient records.

Interaction with Other Departments and Other Relationships:
The person in this role will have daily interactions with administrative and healthcare professionals.

Physical Capabilities:
Position requires prolonged periods of sitting at a desk, talking on a phone, and working on a computer. Essential hearing and near vision acuity required. Dexterity for handling paperwork and operating office equipment. Should be able to lift up to 20 pounds, push, pull, and stooping required at times.

Environmental/Working Conditions:
Work area is in a clinical setting, well lit, and subject to varying indoor temperatures. Exposure to various patient inquiries and emotions. Adherence to infection control protocols.

Direct Reports: None
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*