We are seeking a dedicated and customer-focused individual to join our Crestview Veterinary Hospital team as a Part Time Customer Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. Our ideal candidate can work between 7:30 AM and 6 PM on Mondays and Fridays, as well as rotating Saturdays.

About Our Clinic: Nestled in Marion, NC, Crestview Veterinary Hospital isn't just a clinic; it's a haven for pet wellness. With AAHA certification, we're dedicated to pampering pets in the Western North Carolina area, because we know that healthy pets mean happy people. From advanced diagnostic tools to a team that feels more like family, Crestview is where care meets compassion. 🏞️

But wait, there's more! 🌟

Life Beyond the Clinic: At Crestview, work-life balance isn't just a buzzword; it's a way of life. Picture yourself living just 45 minutes from the vibrant streets of Asheville and a mere hour and a half from the bustling cityscape of Charlotte. And did we mention the low cost of living? It's a dream come true. 💼

But that's not all. Get ready to swap your scrubs for hiking boots, because we're surrounded by beautiful trails, perfect for biking, hiking, or just soaking in the scenery. Prefer a splash of adventure? White-water rafting awaits! And let's not forget the breathtaking backdrop of the Blue Ridge Mountains, offering endless opportunities for lakeside lounging and outdoor exploration. 🌄

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions.  This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance.  Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Note: This job description outlines the general nature and key responsibilities of the Customer Service Representative role. It is not intended to be an exhaustive list of all duties and qualifications required for the position.