ABOUT THE JOB 

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.   

ECOM has a significant delivery roadmap to build these new capabilities, while the Domain is also rapidly evolving to manage and optimise BAU “services” and pursue next horizon opportunities aligned to the 3-year strategic plan. 

MAIN JOB RESPONSIBILITIES 

• Work closely with business stakeholders and SMEs to investigate and shape key initiatives to improve customer experience in relation to ECOM onboarding and customer profile management services. Create and champion a product/feature vision that is aligned to customer/banker needs and clearly articulates the ‘what’ and the ‘why’ of anything we do  

• Elicit and breakdown needs/ideas into epics, features and/or user stories, and partner with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the ECOM strategic roadmap; in addition, define clear measures of success  

• Partner closely with NAB Technology teams, business teams and technology vendors to shape appropriate solutions to meet requirements, all the while considering options for rapid and incremental releases of business value  

• Fully immerse and embed with NAB Technology squads supporting ECOM initiatives, to ensure squad delivery velocity is maximised and features are appropriately and regularly sequenced and prioritised  

• Represent the voice of the customer and build strong relationships with key business stakeholders, clearly communicating the ECOM vision/objectives/commitments, to help bring alignment of our initiatives with other domains.  

• Consider the broader application of the product/feature in the NAB ecosystem, and identify opportunities for re-use/adaptation that benefits the enterprise and influences prioritisation  

• Be an expert in the product, speaking confidently to its use and application; in addition, the role will be cognisant of broader product applications across industry/market that may be of relevance to the solutions NAB introduces  

• Be flexible to changing demands and priorities, and will drive outcomes in a fast-paced, dynamic environment 

• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.  

YOUR SKILLS & EXPERIENCE 

• 3+ years of experience as a Digital Product Owner, with a total of minimum 8 years minimum in IT banking/financial products 

• In-depth understanding of banking/financial products, processes and systems 

• Creativity and simplifying complex processes and issues, problem solving and data-driven decision making 

• Extensive experience working in an Agile delivery environment and familiarity with HCD techniques 

• Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints 

• Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change 

• Ability to innovate, adapt and grasp new skills and content 

• Ability to work closely with key stakeholders and build collaborative partnerships 

• Experience delivering into large scale Operations teams 

• Large scale transformational change experience – people, process and technology 

THE BENEFITS AND PERKS 

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 

1. Generous compensation and benefit package  

• Attractive salary  

• 20-day paid annual leave and 7-day paid sick leave 

• 13th month salary and Annual Performance Bonus 

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and occasional gifts of appreciation 

• Extra benefits on your work anniversary 

2. Exciting career and development opportunities   

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Access to digital learning platform such as Udemy 

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) 

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) 

• Sponsored English course with native teachers 

• Opportunity for training in Australia 

3. Professional and engaging working environment   

• Hybrid working model and excellent work-life balance 

• State-of-the-art & modern Agile office 

• Food and beverages in the office pantry 

• Employee Assistance Program to improve your physical and mental health 

• Annual team activities and company events 

• A solid and talented team behind you – great people who love what they do 

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. 

CLOUD-FIRST  

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!  

If this excites you, let's have a chat over a cup of coffee!