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Assist in managing the Family Service Team in accordance with Company policy and state and federal regulations and by using skills and experience in sales, management, customer service, leadership, human resources and professional development to provide excellent service to the customer, counselor or manager.
JOB RESPONSIBILITIES
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Provide administrative support to the Sales Director and Sales Team in Family Service by handling action items, writing and processing correspondence, and by distributing/maintaining a variety of printed materials
Support and participate in the sales effort to increase sales for FSC team
Ensure inventory of collateral materials and supplies are kept up to date and replenish as needed
Prepare and track Docusign contracts, sales cover sheets and electronic contracts
Enforce attendance policy during rotation
Assign FSC to the arrangement’s appointments daily and check all Heritage forms are submitted timely.
Assign any appointments daily
Act on customer complaints to provide satisfactory resolution & handle customer service issues.
Maintain schedule for FSC rotation
Handle all Media customer service alerts from arrangements department
Display a professional manner and communicate effectively verbally and in writing with all levels within the Department
At an Intermediate level, use Excel to create a variety of spreadsheets and documents.
Demonstrate high level of confidentiality, common sense, judgment, and sense of urgency; and ability to set priorities
Adhere to safety rules and regulations and report unsafe practices to management
Report to work on time and maintain standard attendance
Answer counselor/family questions and provide assistance when needed
At all times, illustrate warmth, compassion, empathy, good manners, and diplomacy to all associates, Sales Counselors/FSCs, staff and potential customers
Manage to and ensure support of the Company core values and Sales Counselor Guidelines.
Build a positive attitude, morale and respect for the Company, for management, and for fellow associates
Must be able to multi-task, set priorities, organize work and remain focused
Misc. duties as assigned by management
Key Competencies:
As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Experience and Education:
Minimum of 1 year office administration experience
A.A. degree preferred
Special Skills:
MS Office software with Intermediate skill in Word & Excel
Excellent Outlook skills
Communicate clearly and accurately with all levels of the Company
High level of compassion and integrity
Problem solving and detail-minded
Good multitasking skills
Diplomacy under pressure
Salesforce/Beacon
Working Environment:
Work in a fast-paced, multi-tasking sales environment with FSC, Arrangements, Internment Office and sales management; each day can be unpredictable, so flexibility is required; must be able to provide the level of professional service and appearance that families expect. Must exhibit flexibility, dependability, and teamwork to coworkers. Be resourceful.
Physical Requirements:
Work in a sales environment in office; work seated for prolonged periods; potential eyestrain from viewing of computer monitor; ergonomic requirements must be considered for safety and health. Must be able to drive to Rose Hills Whittier or other satellite locations as required.
Equipment / Machines Operated:
PC and printer,
Copier, fax machine
Telephone and Personal vehicle.
Compensation:
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility):
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Postal Code: 90601
Category (Portal Searching): Sales
Job Location: US-CA - Whittier