Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education BE

Summary: As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring the smooth functioning of production systems, troubleshooting issues, and collaborating with cross-functional teams to provide timely solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve issues. - Monitor and ensure the smooth functioning of production systems. - Identify and implement process improvements to enhance operational efficiency. - Participate in incident management and resolution activities. - Provide technical support and guidance to stakeholders. - Stay updated with industry trends and best practices in operations management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong understanding of ITIL framework and incident management processes. - Experience in managing critical incidents and driving their resolution. - Knowledge of IT infrastructure components and their interdependencies. - Excellent problem-solving and analytical skills. - Good To Have Skills: Experience with IT service management tools like ServiceNow. Additional Information: - The candidate should have a minimum of 2 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education BE

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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