Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.

Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means crafting high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run efficiently, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.

We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.

About the Role

The Industrial Technical Services Specialist – TUCA represents Castrol’s technical expertise for industrial customers across Turkey, acting as the link between Castrol products, services, and customer operations.

The role is primarily field‑based and focuses on delivering practical, value‑adding technical services that support safe, reliable, and efficient industrial operations. Working closely with Sales, Marketing, and external partners, the role contributes to value‑based selling, builds long‑term technical partnerships with customers, and supports sustainable business growth through effective service delivery and continuous improvement.

What You Will Deliver

• Execute the Technical Services plan for Turkey, aligned with business strategy and commercial priorities
• Deliver front‑line technical support to industrial customers through structured problem diagnosis, site inspections, and solution development
• Embed Castrol technical standards, lubrication practices, and application guidance into field‑level service delivery
• Apply reliability engineering and condition monitoring techniques to identify risks and improvement opportunities across customer operations
• Convert field insights into clear technical recommendations, customer value propositions, and improvement initiatives
• Lead value improvement projects, technical case studies, and field trials supporting new products and service offerings
• Build technical capability across partners and internal stakeholders through effective knowledge sharing and field engagement
• Support value‑based selling by contributing technical input while managing multiple field initiatives in line with HSE and compliance requirements

What you will need to be successful

• Bachelor’s degree in Engineering (Mechanical, Chemical, or Materials Engineering preferred)
• 5–8 years of experience in industrial maintenance, lubrication, or reliability‑focused roles
• Practical knowledge of industrial lubrication applications, reliability engineering, and condition monitoring methods
• Experience working with industrial customers in the Turkish market
• Ability to convert technical findings into clear commercial and operational recommendations
• Analytical problem‑solving skills applied in operational and field‑based environments
• Clear and professional communication skills when engaging technical and non‑technical stakeholders
• Confident, professional presence when representing Castrol during customer interactions
• Structured and practical approach to managing customer issues and service delivery
• Commercial awareness when evaluating technical decisions and solutions
• Ability to enable, guide, and support technical capability development across partner and internal teams
• Capability to balance multiple priorities in a role that requires frequent travel

Additional Role Requirements

• The role involves extensive field engagement and regular customer site visits
• Valid Class B driving licence
• Willingness to travel approximately 70% of the time, primarily across Turkey, with occasional travel to Ukraine and Central Asia

Why join us?

At castrol, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Channel Management, customer and competitor understanding, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital Fluency, Internal alignment, market, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.