Scope:

• The ServiceNow team collaborates with business and IT stakeholders to deliver reliable, scalable, and innovative ServiceNow solutions.
  This role focuses on hands-on development, customization, and platform enhancements across ITSM and related modules.
• The ideal candidate will contribute to solution design, scripting, integration, and platform optimization while learning and growing under senior guidance.

Technical Environment:

• ServiceNow Platform: ITSM, CSM (basic), CMDB
• Scripting & Development: JavaScript, Glide scripting, Client & Server scripts, UI policies, Business Rules
• Integrations: REST, SOAP, IntegrationHub, Flow Designer
• Platform Components: Notifications, ACLs, Service Catalog, Forms, UI Builder (basic)
• DevOps/Agile: Update Sets, ATF (basic), Agile Methodology
   

What You’ll Do:

Develop & Deliver

• Design, develop, and configure solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
• Customize forms, workflows, business rules, client scripts, UI policies, and notifications using JavaScript and Glide APIs.
• Build and support integrations with enterprise systems via REST/SOAP APIs and Flow Designer.
• Configure and manage notifications, email templates, and triggers.
• Develop and maintain Access Control Lists (ACLs) for secure access control.
• Support CMDB maintenance, data imports, and discovery-related tasks.

Collaborate & Support

• Work with functional and technical teams to understand requirements and deliver optimized solutions.
• Assist in testing, troubleshooting, and resolving platform-related issues.
• Participate in platform upgrades, releases, and performance tuning.
• Contribute to documentation and adherence to coding best practices.

What We Are Looking For:

• Experience: 2-4 years of hands-on ServiceNow development experience.
• Core Skills: ITSM configuration, JavaScript scripting, Glide API, Flow Designer, and IntegrationHub.
• Integration Experience: REST/SOAP APIs and related authentication mechanisms.
• Security: Experience with ACLs, roles, and platform security.
• Notifications: Proficiency in creating and managing triggers and templates.
• Modules Exposure: Working knowledge of CMDB or CSM modules.
• Platform Understanding: Awareness of ServiceNow architecture, data model, and update set migration.
• Certifications: ServiceNow CSA preferred (CIS–ITSM is a plus).

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.