Posted:
3/12/2025, 5:00:00 PM
Location(s):
Victoria, Australia ⋅ Melbourne, Victoria, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
2 x Full-Time, Continuing positions
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, with a hybrid and flexible work arrangement
About the Role
As Assistant, Research Training Services, you will provide research services and support to Higher Degree by Research (HDR) candidates and supervisors across the HDR lifecycle. This includes providing high quality customer service and administrative support for enrolment, progress, review processes, and other candidature lifecycle activities.
You will be joining a dynamic and agile team that fosters a culture of collaboration, continuous improvement and service excellence.
To be successful in this position, you will have:
Experience in supporting high-performing customer focused teams to deliver to a range of clients
Strong communication skills including the ability to work with a variety of different stakeholders
An ability to work independently, as a member of a team and collaboratively with stakeholders to help achieve the strategic objectives of all colleges
Proven organisational and time management skills and the ability to handle various and multiple functions simultaneously and under pressure
Demonstrated high level of computer literacy - word processing, presentation software, email, internet and correspondence management databases, and a demonstrated ability to adapt to new IT environments
Demonstrated history of behaviour aligned to the RMIT values and professional capability framework
An ability to interpret and apply policies, procedures and regulations
Experience in a University environment or similar organisation (preferred)
About the Portfolio
Part of the Research and Innovation Portfolio, the School of Graduate Research (SGR) supports graduates to drive innovation and contribute to excellent research outcomes. Managing the candidature lifecycle from admission to examination, SGR provides services for scholarships, candidature, quality assurance, and a suite of career and professional development programs to enrich the experience of our research candidates and our Higher Degree by Research (HDR) supervisors.
SGR facilitates collaboration with industry and international partners allowing candidates to gain valuable experience and skills by helping the private and public sector solve today’s problems and capture opportunities.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page. A response to the key selection criteria is not required for this role.
For further information about this position, please see the Position Description hyperlinked below or contact Claire Guez (Coordinator, Research Training Services) via email claire.guez@rmit.edu.au.
Position Description - Assistant, Research Training Services
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#LI-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Website: https://rmit.edu.au/
Headquarter Location: Melbourne, Victoria, Australia
Year Founded: 1996
Industries: Education ⋅ Higher Education