Project Role : Software Development Engineer
Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 year of full time education

Roles & Responsibilities: • Customer satisfaction is of utmost importance by owning and performing end-state resolution and following the protocol of timely updates • Utilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts. • Understanding the root cause of the problem and trying to define a long-term solution. • Managing requests in the CRM/Ticketing system. Technical experience & Professional Attributes: • Knowledge Deployment & Troubleshooting experience on NICE applications like NIM, NRX, NTR, NTRX & Engage • Knowledge & understanding of various troubleshooting tools like Wireshark, Network monitoring, etc. • Good experience on Ticketing tools like Jira, Zendesk, Mantis, etc • NICE Certification is a plus • Hands on experience on NICE applications • Excellent Communication skills (written & verbal) • Good Documentation / Presentation Skills. Additional Information: 1 Working in 9 hour rotational shifts covering 24*7 support desk

15 year of full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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