RESPONSIBILITIES

Implementation & Training

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.

Customer Support & Issue Resolution

• Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
• Provide timely, professional assistance to clients via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
• Document customer issues, update knowledge base articles, and improve support processes.

Collaboration & Continuous Improvement

• Work with Account Management to identify opportunities for additional solutions and services.
• Support product releases by coordinating with Support, TechOps, and Development teams.
• Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.

QUALIFICATIONS & EXPERIENCE

• 2+ years of experience in customer support, implementation, or a similar client-facing role.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud-based applications.
• Experience troubleshooting software and resolving complex functional issues.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
• Self-motivated, detail-oriented, and able to manage multiple tasks.
• Ability to travel across North America (United States, Canada, and the Caribbean).

WHAT WILL MAKE YOU STAND OUT

• Experience with CitySuite ERP software or similar solutions.
• Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
• Experience working in virtual/cloud environments (AWS, Azure).
• Familiarity with SQL databases and scripting (e.g., PowerShell, Python).

BENEFITS AND WORK HOURS

Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.

While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.