Carat Canada is seeking a forward thinking Director, Media Operations who brings a visionary, end to end perspective to how work flows through an organization. You will be the connective force across processes, platforms, and teams - translating complex business challenges into streamlined ways of working, modernized operations, and automated solutions that scale. Sitting at the intersection of media, data, finance, and technology, you will architect and drive integrated operating models that elevate client delivery, optimize efficiency, and ensure accuracy and transparency at every touchpoint. 

What You’ll Do 

Client & Stakeholder Leadership 

• Act as the senior operational partner across enterprise accounts, supporting both day-to-day delivery and long-term planning 

• Align cross-functional teams to client contracts, scopes, and governance expectations 

• Lead senior client conversations, providing clarity on operations, risk, and resolution 

Financial Operations & Governance 

• Own end-to-end billing and reconciliation, including supplier management and discrepancy resolution 

• Ensure accurate budget delivery, spend actualization, and proof-of-performance 

• Resolve complex financial issues (credits/debits, late payments, audit queries) 

• Maintain audit-ready documentation and controls 

Data & Operational Enablement 

• Apply strong understanding of data workflows and infrastructure supporting billing, reconciliation, and reporting 

• Assess data quality, traceability, and dependencies across systems 

• Partner with data and technology teams to drive automation and reduce manual risk 

• Use analytics to identify discrepancies, monitor delivery, and surface risks 

• Design processes with scalability and reporting in mind 

Process Design & Improvement 

• Build and evolve scalable operating models that drive accuracy and efficiency 

• Identify systemic issues and lead cross-functional improvements 

• Translate client requirements into clear processes and controls 

Additional information

Vacancy: Is this posting for the purposes of filling an existing vacancy [Y/N]

The salary range for this position is $105k-$120k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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