Posted:
12/4/2024, 8:48:01 AM
Location(s):
Santa Clara, California, United States ⋅ California, United States
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ IT & Security ⋅ Software Engineering
Workplace Type:
Hybrid
Pay:
$96/hr or $199,680 total comp
Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.
The Senior Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You’ll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to Couchbase.
What You’ll Do:
Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
Who You Are:
Experienced in multi-channel technical support (4+ years of related experience)
Experienced using Zendesk, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
Experience working with NoSQL databases or distributed systems
Experience using Kubernetes and Docker is a plus
Experience with alerting and monitoring tools.
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
Able to work a rotating schedule that requires weekend availability
Website: https://www.couchbase.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 501-1000
Year Founded: 2011
IPO Status: Public
Last Funding Type: Series G
Industries: Big Data ⋅ Cloud Data Services ⋅ Database ⋅ Enterprise Software