Customer Service Representative

Posted:
9/30/2024, 1:34:20 PM

Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Sales Enablement
Good to have skills : Sales and Channel Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary a. As a Sales Excellence Specialist, you manage deal teams throughout the entire bid lifecycle. b. You use your sales process knowledge to ensure the right resources are engaged in preparing, developing, and negotiating bids that meet and exceed client requirements. Technical Experience: 1. Work with sales team in organizing win strategy sessions. 2. Help bring expert people together in teams to develop compelling bids 3. Develop and distribute pursuit milestone timelines and workplans across workstreams 4. Plan and coordinate timely and compliant proposal submissions or presentations 5.Track and report priorities and risks across teams to promote alignment and informed decision making 6.Seek out continuous learning, development, and networking opportunities. 7. Experience with sales, sales enablement and negotiations fundamentals and familiarity with concepts such as pipeline management, deal qualification, competitive positioning, client relationship strategy, deal shaping or financial modeling 8. Understanding of basic concepts of outsourcing, system integration, strategy & consulting, business process services, or Cloud, Security or other Technology aspects, platforms or current trends Educational Qualification: 1.Bachelor or comparable degree 2.Minimum 2 or more years of experience doing similar work. Professional Attributes: 1.Ability to work flexible hours according to business needs. 2.English language fluency (oral and written) 3.Very good leadership, people management, communication, and team building skills Additional Information: 1.Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing