Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

In this role you will facilitate 1031 exchanges for First American Exchange’s local and national clients. You will work directly with clients, their advisors and the escrow officers and closers who handle their transactions. This role also may include supervising, training and developing Exchange Assistants.
Position includes discussing transactions with clients and their advisors, preparing exchange documentation and facilitating the exchange aspect of the closing. Candidate must have or develop proficiency in 1031 exchange rules and work efficiently in a fast-paced environment.

**This is a fully remote position that will be working the Central Standard Time Zone**

PRIMARY DUTIES AND RESPONSIBILITIES:

Open Exchanges

• Develop proficiency in 1031 rules and ability to answer customer questions
• Handle inquiry calls
• Review purchase agreements and title reports
• Prepare exchange documentation for relinquished and replacement property closings
• Follow company’s procedures and comply with Accounting Policy

Process

• Monitor time deadlines and closing dates
• Handle all accounting for the exchange files
• Manage exchange process in a timely manner

Closing

• Review estimated closing statements for approval
• Handle acceptance and disbursement of funds in accordance with 1031 rules
• Collect fee income and final signed documentation

Customer Service/Business Development

• Trouble shooting and customer management 
• Follow up with existing and potential clients for increased  business
• Cooperate with manager and sales reps to develop business

REQUIRED SKILLS AND EXPERIENCE

• Experience: A minimum of three years in real estate, escrow, or 1031 exchanges is preferred but not required. A background in accounting, bookkeeping, customer service, or sales is highly desirable.
• Technical Proficiency: Strong computer skills, accurate typing, and a solid understanding of basic math.
• Organizational Strength: Demonstrated ability to plan, prioritize, and manage multiple tasks with attention to detail in a fast-paced environment.
• Communication: Excellent verbal and written communication skills with a collaborative, team-oriented mindset.
• Problem-solving skills: Creative and resourceful decision-making with a strong focus on customer satisfaction.
• Adaptability: Flexible and versatile, able to adjust to shifting priorities while maintaining professionalism.
• Leadership and Personal Attributes: Strong leadership capabilities, dependable, detail-oriented, and capable of managing stress effectively.

Pay Range: $27.40-$45.66 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.