Job Summary:

Systems Engineer

Location: Remote, United Kingdom

Division: Ticketmaster

Contract Terms: Permanent,

Working Hours: 40 hours per week. Core hours are between 08:00 and 17:00 Monday to Friday including one Saturday and Sunday every three weeks, with a 5-hour shift between 8 a.m. and 1 p.m.

THE TEAM

The Core Ticketing Operations team is a global group of dedicated engineers, keeping key ticketing systems and gateways running 24 hours a day, 365 days a year. These business critical systems are responsible for managing ticketing inventory, selling tickets, allowing entry to venues, and essential reporting.

THE JOB

Join a multi-year platform modernization effort as a Systems Engineer! Among many other duties, Ticketmaster’s Core Ticketing Operations team is focused on toil reduction, process improvement, configuration management automation, and gathering metrics for the company’s core platform. We have a huge amount of respect for the over 40 year history of the core platform, and we are excited about the opportunity to continue to evolve such a profitable platform.

We are looking for an Systems Engineer with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and DevOps practices. The ideal candidate will possess a blend of technical and nontechnical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with Core Ticketing and project management, our Systems Engineer will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo!

WHAT YOU WILL BE DOING

• Maintain the uptime of Ticketmaster’s ticketing system through daily maintenance, upgrades, configuration management, monitoring, incident management, and user support.
• Respond to and resolve system alerts in a timely fashion, ensuring appropriate notification, escalation, status communication, and post-event documentation.
• Learn Ticketmaster’s ticketing application to an advanced level.
• Liaise with application developers to document and correct system issues.
• Facilitate handover of support duties between local and international teams.
• Actively contribute to the expansion of the departmental knowledgebase.
• Adhere to and enforce all policies and procedures governing the operational aspects of our business.
• Work closely with other team members & contractors on the design & implementation of new tools & process improvements

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Experience working in an application support role.
• Command line experience with any Linux distribution.
• Understanding of clustered, virtualised, and containerised environments.
• Familiar with configuration management and automation tools ie: Ansible, Salt, Puppet, GitLab.
• Familiar with monitoring tools ie: Prometheus, Grafana, Splunk
• Scripting languages (competency in at least one from each group):
  • Machine/Operating system: bash, PowerShell
  • Multipurpose: Perl, Python
• Good understanding of databases, including SQL querying abilities

YOU (BEHAVIOURAL SKILLS/COMPETENCIES) 

• Ability to work as part of a team and be self-driven, able to work with minimal supervision.
• Ability to work well with other departments and varying levels of management.
• Effectively gathers requirements.
• Takes initiative to independently identify and solve problems.
• Excellent written and verbal communication skills.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote