As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Pharmacy Manager, Back-End

Non-Commercial Specialty Pharmacy

Lake Mary, Florida Onsite

Fortrea Patient Access is a portfolio company of Arsenal Capital Partners, a private equity firm specializing in market-leading franchises in the healthcare and industrial sectors.    

We are a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years.

Further advanced by its recently expanded non-commercial specialty pharmacy, FortreaRx™, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.

Come and be part of our exciting growth in winning the market in a Pharmacy Manager, Back-End role. We believe in our employees and their growth. You’ll have the opportunity to achieve success in your professional development in our inclusive and diverse environment – take your career to new heights with your hard work and contributions. 

The Back-End Pharmacy Manager is responsible for overseeing the operational functions of the pharmacy’s back-end, including prescription fulfillment, inventory management, regulatory compliance, and workflow optimization. This role ensures that the pharmacy operates efficiently, meets all regulatory requirements, and provides high-quality service to patients. The Back-End Pharmacy Manager plays a vital role in managing the pharmacy team, ensuring accurate and timely prescription processing, and maintaining the integrity of the pharmacy's operations.

Key Responsibilities:

Operational Management: 

• Oversee all back-end pharmacy operations, including prescription processing, and pick/pack/ship.
• Ensure that all prescriptions are accurately filled, verified, and dispensed in a timely manner.
• Manage the pharmacy workflow to maximize efficiency and minimize errors.
• Implement and maintain standard operating procedures (SOPs) for back-end operations.

Inventory Management: 

• Monitor and manage inventory levels to ensure adequate stock of medications and supplies.
• Oversee the ordering, receiving, and storage of medications, ensuring compliance with legal and regulatory standards.
• Conduct regular inventory audits to prevent shortages, overstocking, or discrepancies.
• Handle controlled substances with strict adherence to regulatory requirements, including documentation and reporting.

Regulatory Compliance and Quality Assurance:

• Ensure that all pharmacy operations comply with federal, state, and local regulations.
• Maintain records of all controlled substances and ensure proper reporting to regulatory authorities.
• Conduct regular audits and quality checks to ensure adherence to SOPs, regulatory standards, and best practices.
• Manage and resolve any compliance issues or discrepancies that arise in back-end operations.

Team Leadership:

• Supervise, train, and mentor pharmacy technicians, specialists, and other back-end staff.
• Conduct performance evaluations, provide feedback, and identify opportunities for professional development.
• Develop staffing schedules to ensure adequate coverage during all operational hours.
• Collaboration and Communication:
• Work closely with the front-end pharmacy team to ensure seamless operations and exceptional patient service.
• Coordinate with the purchasing department to manage supply chain and vendor relationships.
• Technology and Process Improvement:
• Oversee the use of pharmacy management software and ensure that all team members are trained on its use.
• Identify and implement process improvements to enhance efficiency, reduce errors, and improve patient outcomes.
• Stay informed about new technologies and advancements in pharmacy operations.
• Reporting and Analysis:
• Track and report on key performance metrics related to back-end operations, such as prescription accuracy, turnaround times, and inventory levels.
• Analyze operational data to identify trends, issues, and opportunities for improvement.
• Prepare and present reports to upper management on back-end performance and compliance.

Qualifications:

Education:

• Bachelor’s degree in Pharmacy (PharmD preferred) or a related field.
• Active Pharmacist license in good standing.

Experience:

• 5+ years of experience in a pharmacy setting, with at least 2-3 years in a supervisory or management role.
• Experience in managing back-end pharmacy operations, including inventory management and regulatory compliance.

Skills:

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficiency in pharmacy management software and technology.
• In-depth knowledge of pharmacy regulations, HIPAA, and compliance standards.
• Strong problem-solving skills and attention to detail.
• Attributes:
• Detail-oriented with a focus on accuracy and quality control.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong communication skills and the ability to work collaboratively with other healthcare professionals.

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.  For more detailed information, please click here.   

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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