Job Description

Are you passionate about leveraging technology to drive business success? Our Company's Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world.

Enterprise IT (EIT) is an essential component of the IT organization, supporting Enabling Functions across the enterprise by driving future-state objectives. EIT plays a pivotal role in identifying and leveraging emerging technologies, including Artificial Intelligence (AI), to modernize operations, enhance decision-making, and deliver innovative solutions that drive business value.

The IT Product Line Lead for Workplace Services will partner with global business leaders within Global Workplace and Enterprise Services (GWES) to shape and advance strategies and digital solutions to enable business transformation and operational excellence. This role will drive cross-functional activities and foster collaboration to accelerate divisional and enterprise-wide initiatives.

Responsibilities

• Foster strategic partnership with GWES business colleagues to align the vision and strategy, translating business requirements into actionable digital solutions and intuitive user experiences

• Drive strategic digital solutions across end-to-end GWES experience in partnership with the Data, Strategy, & Insights (DS&I) organization to modernize and transform the facilities, real estate, building and packaging, smart buildings, guest management, and data and analytics including identifying and implementing automation and AI opportunities to optimize processes, enhance decision-making, and improve operational efficiency

• Deliver optimal experiences for the defined personas across all digital touchpoints and interaction channels

• Cultivate strategic vendor partnerships to leverage emerging platform capabilities, co-innovate solutions, and drive transformation by proactively assessing capabilities and aligning with Artificial Intelligence (AI) capabilities across the enterprise to meet future organizational needs and industry best practices

• Work with the network of technology partners, architects, and other IT divisions to align business priorities, identify synergies, and explore cross-divisional solution opportunities

• Maintain a deep understanding of evolving business and technology trends, leveraging an outside-in perspective to proactively identify emerging focus areas and opportunities for technology enablement that drive competitive advantage and business value

• Champion value realization by ensuring rigorous prioritization of initiatives that maximize investment returns and deliver measurable business outcomes

• Communicate strategy and facilitate buy-in with key business stakeholders for digital innovation initiatives

• Manage and coach individuals consisting of direct reports, indirect reports, and external partners

• Act as a credible change agent to align our investments and roadmaps with the overall business strategy

• Oversee the Value Team's portfolio of investments, including the development of business cases and follow-up on value realization

• Drive organizational change and cultivate a culture of excellence, innovation, and collaboration

• Champion transparent financial and governance reporting by ensuring timely, complete, and accurate communication of issues, risks, and status updates to all stakeholders, enabling informed decision-making across the organization

 

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field

• 7+ years of experience leading and delivering digital products within a global enterprise environment

• Technical experience with automation, data, and SaaS applications

• Leadership skills with proven abilities to set direction, lead and motivate team members and drive organizational change

• Proven ability to collaborate and lead in a cross-functional environment to achieve shared objectives

• Strong quantitative skills with the ability to leverage data and metrics to guide investment decisions and drive results

• Exposure to Global Workplace Management applications and technologies, including industry trends

• Outstanding written and verbal communication skills, with proficiency in synthesizing and tailoring messages to diverse audiences, including senior leaders

What We Offer

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern

• Pension and health (Canadian Medical) contributions

• Internal reward system plus referral program

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs

• Up-to-date laptop and iPhone, parking in the garage, showers, refreshments

• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/

Required Skills:

Collaboration, Computer Science, Information Technology (IT), IT Automation, IT Change Management, IT Service Delivery Management, Software as a Service (SaaS), Workplace Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

05/19/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.