Job Description

About the role:

What you will be doing:

• Process incoming/outgoing transfer request
• Taking proactive measures by calling/email contra-firms or mutual fund companies to complete request
•  Follow up for all transfers utilizing internal workflow tools providing clear and concise consistent updates to the end client.
•  Review, research & resolve reconciliation items & blotters daily.
•  Respond to all department emails before end of business day.
•  Adapt quickly to increased volumes. Organize your day and your activities allowing you to address spikes in volume.
•  Respond to leadership communication in a timely manner. This means that it is expected that you will acknowledge an e-mail within 1 hour and a Microsoft Teams Chat within 15 minutes unless at lunch. It is not expected that you can resolve all inquiries in that timeframe, but it is expected that you acknowledge receipt and provide sender information about your course of action.
•    Responsible for understanding and performing procedural duties and if an error occurs, the ability to identify where the error occurred in the process.

• Ensures all manual trades and deliveries are processed correctly and timely.
• To ensure straight through processing, proactively identifies exceptions that may cause issues with settlement and communicates exceptions to business lines.
• Monitors all workflows and request queues (QForms, Sharepoint, Email) and responds within the defined service level standard.
• On a daily basis, monitors all control accounts for exceptions.
• Reviews and clears all cash exceptions and share reconciliation items.
• Generates trade advices for mailing/emailing to clients.
• Provides monthly, weekly or ad-hoc reports for manager.
• Participates with other team members in reviewing and assessing current practices and procedures.
• Participate in monthly storage procedures for department.
• Other related duties assigned as needed.

What you will need:
• Proficient in the use of basic office equipment and tools as well as applications specific to trust systems/processes
• Requires strong problem-solving, time management, organizational and data entry skills
• Requires attention to detail and the ability to multi-task and adjust schedules to meet deadlines
• Ability to work in an organized manner
• Ability to maintain confidentiality
• Ability to communicate effectively verbally and in writing
• Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public

Educational requirements: ​
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience preferable.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

• High school diploma or GED

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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