.

Housing Recovery Coordinator- Housing

Location: Severn House Mandale Park Belmont County Durham DH1 1TH
Working Hours: 9-5pm Monday Thursday & 9am-4:30pm
Contract Type: Permanent
Salary:£25,110-£32,090

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

About the role 
We are looking to recruit a Housing Recovery Coordinator to work across Durham County. The most important things you’ll bring to this role are your positive attitude, enthusiasm, integrity and ability to use initiative as well as your belief in our ambition: to eliminate the problems of housing associated with alcohol and drug use.

This is your chance to join an established team aiming to address the housing needs of those in treatment and improve engagement in treatment of those working with Housing Solutions or living in temporary accommodation. You will contribute to this position by providing support and advice to those involved in substance misuse where this creates a barrier to housing.

You’ll need to be able to work with service users holistically, helping them to access other services that can help with the practical problems they may be facing as a result of their substance misuse (e.g. housing, financial, healthcare etc).

What You’ll Do

• To provide outreach support and advice to adults in the community to support them to secure appropriate accommodation and live independently.
• Manage a caseload as allocated by the Service Manager and complete high quality and comprehensive needs assessments and risk assessments for each individual.
• Develop comprehensive support / risk plans to identify how the individuals needs will be met in order to help each service user live independently within the community and achieve sustained outcomes.

To Succeed in This Role, You’ll Need:

• Knowledge of welfare benefits system and relevant legislation
• Knowledge of housing options available and relevant legislation.
• NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
• Driving licence and access to own car

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.  

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.