Posted:
8/26/2024, 5:00:00 PM
Location(s):
Indiana, United States ⋅ Greenwood, Indiana, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About this role
As an Associate Service Manager, We are seeking a skilled and detail-oriented Scrum Master/Service Compliance Manager for our Information Security Services (ISS) team. As a Scrum Master for ISS DevOps, you will be responsible for facilitating the agile development process and ensuring the delivery of high-quality software solutions. You will work closely with developers which may be developing code, low code, or no code solutions. ServiceNow development will be a sizable percentage of the DevOps work and thus you will work closely with ServiceNow developers, module owners, catalog practitioners, technical architects, and the team leader to plan, execute, and review sprints. You will also monitor and report on the progress, performance, and quality of the ServiceNow development team. As the Service Compliance Manager, you will help advance ITIL principles within the ISS team. Key ServiceNow deliverables include facilitating the development of service descriptions, service catalogs, KPIs, knowledge management and service roadmaps.
Responsibilities
Manage sprints by defining the scope, goals, and deliverables of each sprint, and ensuring that the developers have clear and complete descriptions of the requests.
Coordinate and facilitate meetings to look ahead and look back at the sprint, and to resolve any issues or impediments that arise during the development process.
Communicate and collaborate with the module owners, catalog practitioners, technical architects, and the team leader to align the expectations, requirements, and feedback of the stakeholders.
Track and measure the workload, velocity, and quality of the developers, and provide regular reports and feedback to the team and to management.
Lead and manage the development and delivery of ServiceNow solutions for ISS.
Promote and uphold the agile principles and values, and foster a culture of continuous improvement, collaboration, and innovation within the development team.
Assist Service Managers with defining and maturing their security services and practices. Help ensure the services teams have the necessary skills training. Help teams develop service catalogs and facilitate the DevOps lifecycle. Help teams define the appropriate KPIs to adequately manage their services.
Qualifications
Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
At least 3 years of experience as a Scrum Master or a similar role in software development, preferably in a ServiceNow environment.
Overall IT experience of 7+ years
Certified Scrum Master (CSM) or equivalent certification.
Strong knowledge of ServiceNow development, including custom applications, workflows, and integrations.
Preferred Skills
Strong knowledge and experience of agile methodologies, tools, and best practices.
Excellent communication, facilitation, and interpersonal skills.
Ability to work effectively with diverse, international, and cross-functional teams.
Problem-solving, analytical, and organizational skills.
ITIL v4 certification is a plus.
Additional notes
Relocation assistance is not available with this position.
The ability to accommodate a flexible schedule aligned with international time zones is essential.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Website: https://corporate.dow.com/
Headquarter Location: Midland, Texas, United States
Employee Count: 10001+
Year Founded: 1897
IPO Status: Private
Industries: Chemical ⋅ Chemical Engineering ⋅ Plastics and Rubber Manufacturing ⋅ Environmental Engineering