At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Principal Technical Consultant

 

What we believe in

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your role and responsibilities

As an Aftersales Technical Support Specialist, you will join the Global PA PCP (Process Automation – Process Control Platform) Level 3 Support team of product experts. PCP is a backend organization responsible for development, distribution and support of advanced process automation products. Those products are integrated by ABB front end organizations responsible for design, deployment and service of end customer solutions across multiple verticals in the Energy, Process and Marine industries. PCP Level 3 Support is a globally distribute organization of product experts located in Sweden, Germany, Italy, Czech Republic, India, China, Singapore and the United States.

As a Technical Support Specialist, you are responsible to ABB front end Level 2 support organizations for all aspects of customer issue resolution during system design, acceptance testing, installation, commissioning and long-term operation of installed systems. You will thereby interact closely with local ABB customer responsible project and service organizations as well as other PCP Level 3 organizations, Product Management and R&D with occasional direct end customer contact.

Additionally, you will contribute to product quality and product design through interaction in product development projects by addressing quality, maintenance and supportability aspects of our products

The work model for the role is: Hybrid

You will be mainly accountable for:

• Manage and resolve escalated PCP product support cases from Level 2 teams, ensuring transparent communication, accurate diagnostics, and complete documentation through closure.
• Analyze, diagnose, and reproduce technical issues using logs, remote tools, and lab environments to deliver solutions or escalate defects to Level 4 R&D.
• Collaborate with L2, L3, L4 teams and customers, including occasional field support, to troubleshoot complex issues and implement effective resolutions.
• Maintain technical proficiency, support knowledge sharing, contribute to product improvements, and ensure readiness for new releases through training, documentation, and lab environment management.

 

Qualifications for the role:

• Bachelor’s degree in Electrical, Mechanical, Computer Science, Computer, or Software Engineering (or equivalent).
• Practical experience in the process automation industry, including involvement in system servicing, maintenance, or commissioning.
• Working knowledge of ABB PAPCP products such as 800xA, Symphony+, and Freelance.
• Self-motivated individual with intellectual curiosity and a readiness to learn and adopt new technologies.
• Demonstrated problem-solving skills with a solution-oriented approach.
• Capable of managing responsibilities and contributing productively whether working alone or collaborating with colleagues.
• Good verbal and written English communication skills, with flexibility for domestic and international travel when required.

More about us

Bring your own sense of pride and purpose as you help shape the Fourth Industrial Revolution — creating a sustainable future for our planet and your career, with care. Become a member of ABB and work within our international, diverse network while collaborating with skilled colleagues worldwide. Above all, challenge yourself every day. Let’s write the future, together.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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