Customer Support Analyst

Posted:
3/11/2025, 5:00:00 PM

Location(s):
Taipei, Taiwan

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

1. Provide quality repair services to both local and overseas clients via telephone and email

20%

2. Managing the ongoing customer relationship and escalating customer problems

20%

3. Liaising with other departments such as Operations, Quality, Engineering, Finance, Logistics, Product Management to ensure timely resolution of customer requests and problems

20%

4. Collaborate with quality & factory team to conduct failure mode analysis

20%

5. Process and follow up customer service orders, database entry and logistics problem solving.

20%

Semtech

Website: https://www.semtech.com/

Headquarter Location: Camarillo, California, United States

Employee Count: 1001-5000

Year Founded: 1960

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Electronics ⋅ Industrial ⋅ Manufacturing ⋅ Semiconductor