Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, working within a defined operating model and processes. Your role involves hardware/software support, technology implementation at the operating system-level, and basic to intermediate level troubleshooting. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication within the team. - Implement best practices for system maintenance. - Conduct regular system audits for optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in troubleshooting server and network issues. - Knowledge of hardware and software support. - Familiarity with operating system-level configurations. Additional Information: - The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Chennai office. - A 15 years full time education is required.

15 years full time education

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