Customer Protection Risk Analyst  

Note: Fidelity will not provide immigration sponsorship for this position.

The Role  

Fidelity Investments has an opening for a Customer Protection Risk Analyst role that presents an outstanding opportunity to further an individual’s career in cybersecurity and customer protection at one of the top financial services companies in America in a highly visible and impactful role. In this role you will help develop, assess, document, and monitor controls that detect, prevent, and respond to customer account fraud.  You will work with business and development partners on strategies to identify and mitigate fraud-related risks.  Fidelity is a recognized leader in the protection of customer data and accounts and is looking for an experienced technology risk and controls cyber professional to support and advance this critical program. This includes: 

• Partner with Cyber, Fraud, Risk, and Business & Technology teams to design, document, assess, monitor, and implement controls that mitigate customer account fraud. 
• Apply a proven grasp of information technology processes and controls and a broad  understanding of fraud and cyber risks. 
• Communicate internal and industry fraud trends and standard processes helping to ensure Fidelity meets evolving client expectations in these areas.  
• Understanding, detailing and communicating status of projects within programs. Call out and communicate identified incidents or risks to the leadership team. 

You will have the opportunity to engage and form relationships across business units including technology, cybersecurity, business operations, customer contact centers, experience design, fraud intelligence and risk management groups.  

The Expertise and Skills You Bring  

• Bachelor’s Degree or equivalent experience in Cybersecurity, Fraud, Risk, Audit, Technology, or an equivalent area of study. Professional technology risk certifications (CISSP, CISM) preferred. 
• Proven experience in  risk management and control processes with demonstrated knowledge of  cybersecurity and/or fraud  industry standards and best practices  
• Robust critical thinking and analytical skills in a constantly evolving threat landscape. 
• Excellent relationship building and written/verbal communication skills. 

The Team  

You will support the Customer Protection Experience team, a component of the Fidelity Workplace Customer Protection Center of Excellence (CoE). Our goal is to protect the Workplace community of thousands of plan sponsors and millions of participants and continue to advance Fidelity as a global leader in cybersecurity, data privacy, and fraud prevention.  

As a member of the COE, you would be joining a culture that is defined by how our team member's work. We:  

• Are trusted, collaborative partners who are engaged and transparent.  
• Are security subject matter experts and continuous learners that are passionate about protecting our customers.  
• Take personal accountability for quality & timely delivery of our services.  
• Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves.  
• Foster associates’ well-being by supporting work-life balance and guilt-free time off.  

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.  

Company Overview  

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.  

To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].