Skill required: Retirement Solutions - Retirement Planning Services
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model.
Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.
Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best
Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds.
What are we looking for? • Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
• Respond to client service needs and own end to end identified tasks through a centralized service model.
• Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,
• Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products.
• Submits and tracks service request work items appropriately in partnership with business partners.
• Perform Root cause analysis on errors/ service issues.
• Drive process improvement initiatives.
• Drive team to meet SLA adherence.
• Ability to manage team in critical situations and drive holistic engagement.
· Hands on with process reporting: SLA , TAT, Quality, AHT, NIGO , RCA
· Excellent People Leadership skills
· US Retirement Services domain – Defined Contributions - Institutional Services
· Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
· US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.
· Knowledge of handling Participant Census data.
· Review and updates plan configuration fields.
· Good Attention to detail with research and timely resolution ability.
· Ability to work in centers of excellence model.
· Excellent written communication skills
· ASPPA Certified (Preferred)
· CRPS (Preferred)
Roles and Responsibilities: •· Assist Client Facing personnel on middle office and back-office activities.
· Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
· Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.
· Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.
· Assist clients in correction of any plan / participant level data issues.
· Co-ordinate between client facing and operations teams to resolve client issues/escalations.
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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