Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Role: Director, Digital Health Product & Strategy

Location: Toronto, ON (4 days per week in office)

Why is this role important?

We are hiring a Director, Digital Health Product & Strategy. Reporting to the Sr. Director, Digital Health, the Director is responsible for leading digital health strategic projects within the Health and Wellness space. The Director will lead the strategic planning and execution of high priority enterprise initiatives focused on driving pharmacy and healthcare services through appointment booking and cohesive omni-channel care experiences. The Director will be accountable and responsible for the creation and planning of the Digital Health Web Channel and Appointment Scheduler product strategy and roadmap, as well as manage a large cross-functional product team both within the enterprise and across key strategic partnerships. The Director will also work closely with our pharmacy and healthcare business leads, as well as the operations, data & analytics and information technology teams, to identify, structure and guide digital health opportunities into viable solutions.  In this capacity the Director will lead collaborations and use customer insights and analytical models to assess opportunities and determine the impact of innovative digital health initiatives.

What You'll Do:

• Own and manage the product capabilities within the Digital Health Web Channel and Appointment Scheduler (Web/App) roadmaps
• Develop and manage detailed execution plans across cross-enterprise, cross-functional teams both centrally and with key partners
• Lead day-to-day coordination of large cross-functional, cross-enterprise digital health projects and initiatives, resolving issues as needed
• Be accountable for execution and meeting product roadmap timelines and targets
• Drive user acquisition and engagement through product roadmap decisions, using customer insights and user feedback wherever possible
• Identify strategic opportunities in the digital space related to pharmacy and healthcare and support build out and implementation
• Make strategic decisions based on complex data and information
• Be the subject matter expert in digital health, as well as relevant regulatory and industry developments
• Lead a high-performing team of Product Managers, Product Owners, QA specialists, and Implementation leads to drive the success of projects

What You'll Need:

• University degree with a concentration in Business, Health Sciences or relevant fields
• 7+ years experience in strategy and operations planning and execution in large organizations and the healthcare sector
• 5+ years experience in digital health product management
• 5+ years of managerial experience leading a team to reach delivery milestones
• Strong background in digital health, business strategy and execution is required
• Excellent oral and written communication skills to report up to senior leadership teams
• Ability to work within a dynamic rapidly growing and evolving environment
• Ability to lead projects with cross-functional departments to achieve business goals
• Ability to understand healthcare regulatory frameworks and healthcare ecosystem
• Demonstrated analytical and problem solving skills, combined with well-developed communication and interpersonal skills

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.