Experience Aviva 

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.  

The Opportunity 

We are looking for a driven, forward-thinking, and creative Direct Underwriting Relationship Manager for our National Personal Insurance (NPI) department. You will be reporting to an Underwriting AVP.

This position is responsible for managing the underwriting relationship for the direct-to-consumer property and auto insurance channel, developing and executing underwriting policies and practices.  This position is the primary underwriting contact for direct-to-consumer partners, working closely with the automobile, property and specialty underwriting teams to ensure alignment within the market segments.

This position provides analysis and insight to business leaders within NPI as well as working closely with the internal and external direct-to-consumer partners, fostering a positive and dynamic work environment that values people and achieves outperforming results. 

The position requires understanding of the direct-to-consumer personal insurance channel. The position is accountable for supporting product, underwriting and risk in the direct-to-consumer channel, within a collaborative environment identifying trends, discrepancies, and opportunities.

Come join our team!

What you’ll do:

• Develop and implement underwriting strategies whilst adhering to policies, controls, regulatory requirements and legislation.

• Monitor performance of the segment and lead underwriting initiatives to optimize risk selection, underwriting practices and portfolio performance.

• Identify Underwriting trends and develop action plans/solutions.

• Partner with the digital team to enhance the customer experience through the digital journey.  Lead underwriting initiatives for buy on line and other digital capabilities.

• Monitor industry trends and best practices, providing feedback, analysis, recommendations and guidance to stakeholders.

• Monitor underwriting guidelines, workflows, and quality assurance protocols.

• Assist in the execution of key Personal Insurance initiatives in pursuit of profitable business growth.

• Support Product/Rate Change Priorities.

• Help to maximize efficiencies through simplifying business practices and processes.

• Develop strong collaborative relationships with internal and external partners. Work cross-functionally with digital, partnership, pricing, claims, marketing, analytics and legal teams.

What you’ll bring:

• University degree and/or College Diploma

• Advanced degree and/or professional qualification is an asset

• Minimum 5 years in the home and auto direct-to-consumer channel, in underwriting, marketing, sales, product development or operations

• Prior experience with project initiatives in a leading or supporting role

• French speaking is an asset

• Strong relationship building skills

• Track record of successful delivery of various high priority initiatives under tight timelines

• Strong Strategic vision

• Excellent analytical skills

• Complex problem-solving skills

• Outstanding interpersonal and communication skills

• Ability to collaborate with and influence key partners to achieve results

What you’ll get:

• The salary band for this position ranges from $75,000 to $100,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.  

• Hybrid flexible work model . 

• Outstanding career development opportunities. 

• We’ll support your professional development education.  

• Competitive vacation package with the option to purchase 5 extra days off per year.  

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.   

• Corporate wellness programs to support our employees’ physical and mental health.   

 This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.