Posted:
8/27/2024, 5:50:05 PM
Location(s):
New South Wales, Australia ⋅ Sydney, New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
We are currently recruiting Casual positions for our Customer Care Specialist role.
Do Work that Matters
As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
See Yourself in our Team
Casual positions are available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.
This is a hybrid position giving you the flexibility to work from home and the office.
We’re Interested in hearing from people who
Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us
Hours and training
To be considered for this role you must have the following availability:
Start date: 21st October 2024
Casuals - Be available for a minimum of 10 hours per week, split over 2 shifts. You will also have the opportunity to pick up additional shifts throughout the month.
Available to work from the Redfern office, once a fortnight
Outside of this, we’ll do our best to accommodate your work preferences & availability
Training will commence from the start date with all new starters undergoing mandatory training for 5 weeks. The October training will be Wed, Thurs, Fri 9am - 2pm.
Please note, we cannot provide any time off during the training period.
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management